IT service delivery and project management
Providing IT services; experienced in Outsourced (Direct and Matrix management), In-sourced, Public, and Not-For-Profit service environments
Profile
Background in Outsourcing services leading small and large scale multi-customer service delivery teams; both direct and matrix management. IT service delivery expertise managing broad and in-depth IT department functions including ITIL service delivery and service support,ISO9001, proprietary, project management(PMBOK, ISO9001, proprietary), IT governance, performance and risk management, financial and technology planning, transition and migration management.
Private/Not-for-Profit project and program delivery for external and internal IT Projects including system implementations, customer migrations, system and customer integration, system development/customization, technology upgrades and system consolidations.
Complimentary services in governance (control, risk, privacy), vendor management, RFPs, procurement, SLAs/SLOs, ITIL service and support, team and budget management.